Return & Refund Policy

Effective Date: [11 August]

At sanibazar.online, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

The item is defective, damaged, or incorrect.
You change your mind and the product is unused, in original packaging, and returned within the allowed timeframe.

2. Return Window

You have 7 days from the date of delivery to request a return.
Items must be returned in their original condition with all tags, labels, and packaging intact.

3. Non-Returnable Items

Certain products are not eligible for return:

Perishable goods (e.g., food, flowers)
Personal care items (e.g., cosmetics, hygiene products)
Sale or clearance items
Digital downloads or services

4. Return Process

To initiate a return:

Email us at returns: sanibazarstore@gmail.com with:
- Your order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Wait for return approval and instructions.
Ship the item to the address provided in our response.
Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

Approved refunds will be processed to your original payment method within 5–10 business days.
If you paid via cash on delivery (COD), you may be offered store credit or a bank transfer (please provide your bank details securely).

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please email us at sanibazarstore@gmail.com

7. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank or payment account again.
Contact your bank or payment provider—it may take some time before the refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us at billing: sanibazarstore@gmail.com